Frequently Asked Questions
Yes - Customers must have a valid reseller license or an active Employer Identification Number (EIN) to purchase wholesale items. Unfortunately, we cannot accept retail orders at this time.
For merchandise priced at $5.00/dozen or below, our minimum is 5 dozen. If you would like to order fewer than 5 dozen, we will charge $6.50 per dozen. Please note that this does not apply to sale items.
The minimum purchase amount per online order is $250, and $500 at the showroom. Exceptions can be made under special circumstances, but please contact us prior to submitting an order for approval.
While we strive to maintain accurate stock levels with periodic updates, we have multiple offline sales channels. We do not typically restock sold-out products, as fashion trends are constantly evolving. Once your order is submitted, it will be reviewed by your account representative. You will be notified if any items are unavailable and will be offered suggestions for comparable products. All out-of-stock products will be automatically credited or refunded to the original form of payment.
Our showroom is open Monday through Friday from 9:00 a.m. to 5:00 p.m. We are closed on weekends and all federal holidays. Appointments are highly recommended, but walk-ins are welcome.
Orders are packed and shipped from our sustainable warehouse and distribution center located in Union, NJ. Please reach out to our team if you prefer to pick up your order locally.
As a multinational wholesaler, we do not offer complimentary shipping, since our customers are located in different countries. We can suggest shipping methods and recommend preferred carriers, but shipping costs are the customer’s responsibility.
We routinely accept custom and special orders, but the minimum order quantities start at 600 pieces per style. Custom designs, ticketing, and packaging requests may incur additional charges. A 50% deposit is required to initiate production, with the balance due prior to shipment.
All claims must be made within 5 days of the delivery date. Any return requires an RMA number issued by our accounting department and may incur a 15% restocking fee, unless the return is for reasons such as defective, damaged, or incorrect items shipped.
